We understand that plans may change or urgent situations arise. If you need to cancel your appointment, please call us at least 24 hours in advance. Any cancellations with less than 24 hours’ notice or no-shows may result in full-service charges (or the equivalent deduction from gift cards and pre-paid appointments). We regret that we cannot make exceptions to our 24-hour cancellation policy, no matter the circumstances because we often schedule service providers especially for you.
Please arrive 10 minutes prior to your scheduled appointment to fill out our intake form and prepare for your consultation and/or treatment.
For late arrivals, we are pleased to offer you the remaining time allotted for your treatment or consultation but your appointment will end as scheduled so as not to extend into the next client’s appointment.