Policies

PRIVACY

At our medical spa, discretion is our goal and we strive to protect our clients’ privacy. Please let us know how we may best accommodate your needs for privacy.

BOOKING and CANCELLATION POLICY

We understand that plans may change or urgent situations arise. If you need to cancel your appointment, please call us at least 24 hours in advance. Any cancellations with less than 24 hours’ notice or no-shows may result in full-service charges (or the equivalent deduction from gift cards and pre-paid appointments).

Please arrive 10 minutes prior to your scheduled appointment to fill out our intake form and prepare for your consultation and/or treatment.

For late arrivals, we are pleased to offer you the remaining time allotted for your treatment or consultation but your appointment will end as scheduled so as not to extend into the next client’s appointment.

AMBIENCE

To ensure a relaxing experience for everyone, we kindly ask that cell phones and other electronic devices be turned off during your visit. Please respect the right to privacy and a quiet atmosphere for all clients. Children are welcome only if booked for a treatment; otherwise, we ask that alternative childcare arrangements be made for the duration of your appointment. 

SPECIAL EVENTS

Our staff will be happy to assist in planning and preparation for small group special events. The spa may be reserved, if desired, for your function.

TREATMENT TIMES FOR SERVICES

Treatment times given for services reflect the maximum length of time that it will take for each individual service. If 2 or more services are booked consecutively, the total time required will be less than for individual services.